Case Study: eShipper strengthens shipping and returns operations with ReturnBear

eShipper saves up to 70% on shipping costs with ReturnBear

The customer, eShipper, sought to strengthen its shipping and post-purchase operations to navigate a recession and retain customers. The challenge was to increase fulfillment efficiency, reduce shipping costs, and provide a competitive, hassle-free returns experience to win consumer trust during a period of decreased discretionary spending.

The vendor, ReturnBear, provided its end-to-end returns management platform to automate the process. The solution included a national network of package- and label-free drop-off locations for convenient returns and micro-forward fulfillment capabilities. This allowed eShipper to save up to 40% on return shipping costs, reduce overhead, process returns faster, and resell inventory more quickly, creating a better customer experience.

eShipper