Case Study: REI Systems achieves higher customer satisfaction and equal team participation with Retrium

REI Systems - Customer Case Study

REI Systems, a leading provider of web-enabled business solutions for the Federal Government and commercial sector, faced challenges running effective retrospectives across distributed teams working within a SAFe environment. Co-located members dominated discussions, remote participants felt disconnected, and tracking follow-through was laborious (copying notes into a wiki). REI Systems discovered Retrium and trialed its online retrospective tool to address these issues.

Using Retrium’s retrospective platform (with features like voting, history tracking, and support for Lean Coffee), REI Systems created an equal playing field where everyone could participate, surface new topics, and track action plans without manual copy‑paste. Matias Niño reports immediate positive reactions, a significant increase in customer satisfaction attributed to Retrium, stronger client relationships, reduced maintenance overhead, and more engaged, honest conversations across teams.

REI Systems

Matías Niño

Scrum Master