Case Study: Nürnberger Versicherung reduces agent turnover and onboarding costs with Retorio AI Coaching

NÜRNBERGER Versicherung's journey to sustainable training with Retorio's AI

Nürnberger Versicherung, a German insurance company, faced significant challenges in onboarding its many new, inexperienced sales agents. High costs and an 18% agent turnover rate during the training phase were major concerns. The company partnered with vendor Retorio to implement its AI sales coaching service to accelerate training and reduce these costly drop-outs.

Retorio provided AI-powered customer simulations, allowing new agents to practice realistic sales conversations in a risk-free environment. This solution led to a dramatic 72% reduction in agent turnover and over €650,000 in cost savings from automated training. Agents also completed seven times more practice sessions before meeting real customers, ensuring they were better prepared and more confident.

Nürnberger Versicherung

Stefan Füllemann

Human Resources Sales Qualification