Case Study: Germany's Largest Premium Automotive Manufacturer builds a more customer-centric sales team with Retorio immersive video simulations

German Premium OEM builds a more customer-centric sales team with immersive video-simulations

a major german premium automotive manufacturer faced the challenge of training its globally dispersed dealership sales and service teams. They needed a scalable way to help staff sell new product lines, like electric vehicles, and lead more customer-centric conversations without taking time away from their core duties. The vendor, Retorio, provided its AI-based behavioral intelligence and immersive video-simulation platform to address this.

Retorio's solution enabled on-demand, AI-powered role-plays where employees could practice customer interactions and receive immediate, personalized feedback. This approach created a psychologically safe training environment that was both scalable and effective. The measurable outcomes were significant: 91% of trainees found the training relevant, and 80% reported it helped improve their job performance. Retorio allowed the manufacturer to easily roll out consistent training worldwide and gain valuable insights into team performance.