Case Study: a telecommunications company achieves faster onboarding and higher pass rates with Retorio AI coaching

Expediting onboarding in telecommunications with Retorio's AI

A telecommunications company sought to address a significant challenge in its call center onboarding process, which was overly theoretical and left new hires underprepared for real client interactions. They partnered with the vendor Retorio to pilot its AI-powered behavioral intelligence platform, aiming to increase practical training and boost the confidence of their new employees.

Retorio implemented its AI coaching platform to provide immersive role-play simulations, allowing trainees to practice realistic scenarios and receive instant, personalized feedback. The results were highly successful, including a 100% pass rate for trainees using Retorio compared to 50-67% for control groups, a 33% increase in speed-to-competency, and annual cost savings of approximately 800,000 Euros, leading the company to extend the use of Retorio beyond the pilot phase.