Case Study: Pump saves 1,600+ engineering hours with Retool

Pump saves 1,600+ engineering hours with Retool

Pump, an AI-powered cloud cost optimization platform, faced significant engineering bottlenecks as it scaled. Their operations team needed internal tools to manage accounts and support customers, but they could not afford to dedicate scarce engineering resources to building these custom applications. This dependency on engineers for routine tasks threatened their growth and product velocity.

Using Retool's enterprise AppGen platform, Pump built a centralized internal operations platform with four core applications. These apps automated billing, customer onboarding, and cloud operations workflows, empowering non-technical staff to execute tasks that previously required engineering support. As a result, Pump saved over 1,600 engineering hours, accelerated product development, and scaled their customer base 30x in under two years, all without adding dedicated internal tools engineers.

Pump