Case Study: Westhill boosts roadmap velocity and saves 60,000 engineering hours with Retool

How Westhill rebuilt operations to shift 60% of engineering time towards their roadmap

Westhill, a three-sided marketplace for end-to-end home repair, was spending 60% of its engineering capacity on internal tooling and operational workflows. This technical burden slowed time to market and made it harder for the company to keep up in a competitive market.

Using Retool, Westhill rebuilt both internal admin tools and external-facing interfaces for policyholders and contractors, connecting them to Google Cloud via GraphQL, REST APIs, and Postgres while preserving custom branding and permissions. The result was a major reduction in engineering effort: Westhill shifted 30 full-time engineers and over 60,000 engineering hours away from internal tooling, unlocking more than $5 million in headcount value and increasing roadmap velocity.

Westhill

Mike Madison

VP of Product and Principal Engineer