Case Study: Teya Streamlines Customer Support with Retool

How Teya consolidated 10 back office tasks into one app

Teya, a payments company that helps merchants automate point-of-sale, loyalty, and phone payments, needed a better way to support growing customer volumes. Its support and product teams were relying on more than 10 slow, disconnected back-office systems, making it hard for agents to quickly find merchant information or complete basic tasks. Retool helped Teya replace this fragmented setup without distracting engineers from building core merchant-facing products.

With Retool, Teya built a centralized customer relations dashboard that brought merchant data, search, and key workflows into one app. Agents can now find merchants quickly, view profiles in one place, and take actions like adding or closing outlets directly from the dashboard. The result: faster support, real-time data updates, less dependence on the tech team, and the ability for engineering to make same-day changes when needed.

Teya

Miguel Eusébio

Customer Relations