Case Study: Sensible achieves 15x faster ticket resolution with Retool

How Sensible enables internal teams to solve tickets 15x faster and better manage climate risk

Sensible, a climate risk technology company, was scaling quickly after a $12M Series A while managing increasingly fragmented workflows across support, product, and business development. As Weather Guarantee offerings expanded, internal teams had to juggle partner integrations, weather forecasts, reimbursements, and communications across multiple systems, creating slow, error-prone processes and data silos.

Using Retool, Sensible’s single engineer built Nimbus, an internal app that connected internal databases with tools like Zendesk, Stripe, SMS, and other APIs to unify support and partner-management workflows. The result was a major efficiency gain: support tickets that once took 10–30 minutes now take about 1–2 minutes, or roughly 15x faster, while product and biz dev teams also gained dashboards and controls to manage partner onboarding and deployment more effectively.

Sensible

Mark Bedanov-Pack

Software Engineer