Case Study: Holland & Barrett scales data tools and transformation with Retool

How Retool is helping 152-year-old retail business Holland & Barrett on its digital transformation journey

Holland & Barrett, the 152-year-old health and wellness retailer, was focused on its digital transformation and needed to make large volumes of data more actionable for business teams. To move beyond static reports and dashboards, the company wanted interactive data tools that would help colleagues engage with data and support better decision-making across the organization. Retool was the vendor used to help address this challenge.

Using Retool, Holland & Barrett’s data team quickly built internal tools and data apps, including a self-service governance tool called iTransform for reporting and alerting on transformation initiatives. The tool became a single source of truth used by 200+ senior business decision-makers, with users updating work, adding comments, and classifying progress. Retool also helped the team add generative AI capabilities, such as OpenAI-powered summarization and internal copilot features, enabling faster reporting, less manual work, and more scalable data capability.

Holland & Barrett

Dobo Radichkov

Chief Data Officer