Case Study: Remitly accelerates customer support and gets to market faster with Retool

How Remitly empowers customer success agents and gets to market faster

Remitly, a global consumer payments platform, needed a faster and more secure way to support a new enterprise product, Remitly for Developers. Its customer success agents lacked the internal tools to quickly troubleshoot partner errors and transaction issues, slowing down support and potentially delaying funds for customers.

Using Retool, Remitly self-hosted an internal dashboard in its own VPC on Kubernetes and connected it to its databases and SSO environment. Retool enabled agents to search transactions, view partner and error details, and take action from one interface, helping Remitly get to market faster, improve customer and partner experiences, and continuously expand its internal support tools.

Remitly

Ellen Musick

Senior Software Engineer