Case Study: EarnIn speeds up customer support and launches faster with Retool

How Earnin rebuilt their customer service process ahead of launching a new feature

EarnIn, a financial services company, needed a better way to support customers as it scaled, especially ahead of launching its WeWin feature. Its aging homegrown internal tools were cluttered, hard to navigate, slowed agents down, and made onboarding and updates difficult for developers. To improve the customer support experience, EarnIn turned to Retool.

Using Retool, EarnIn’s team built a customer service dashboard that brings key customer and WeWin data into one place and lets agents take actions directly in the app. The result was faster, more streamlined workflows for both agents and developers, quicker agent onboarding, and a much faster launch cycle—EarnIn said it shipped the Retool app in two weeks instead of months because it no longer had to build a custom frontend.

EarnIn

Paula Obler

Software Enginee