Case Study: Checkout.com empowers teams with self-serve merchant data with Retool

How Checkout.com empowers internal teams to self-serve merchant data and operate at scale

Checkout.com, a fast-growing global payments company, needed a better way to let internal teams access live merchant data such as balances, authorization rates, and portfolio metrics. Before Retool, support and product teams had to file tickets and wait for engineers to manually pull data from APIs or databases, creating bottlenecks and outdated results.

Using Retool, Checkout.com built self-serve internal apps with secure access controls, SSO, and reusable UI components, including a merchant balances tool and a broader Performance Hub for customer success and product teams. Retool helped the company consolidate workflows, add feedback loops into Slack and Jira, and scale internal tooling quickly: Checkout.com launched 54 internal apps in two years, while engineering reduced manual ticket handling and kept pace with rapid headcount growth.

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Sam Williams

Senior Software Engineer