Case Study: Brex achieves 10x scaling and 75% less notification-code work with Retool

How Brex used Retool to scale 10x in three years

Brex, a financial technology company, needed a better way to build and maintain internal tools as it scaled rapidly. As the company grew, nontechnical teams like support, sales, marketing, and operations needed faster access to tools for managing customer-facing workflows, including notification templates, without relying on engineers for every change. Brex used Retool to make internal tools part of its product development process from the start.

With Retool, Brex built tools like a Template Manager that let nontechnical employees create, edit, preview, and approve notification templates without engineering help. The result was much faster iteration and less engineering overhead: Brex said Retool reduced by 75% the amount of code needed to ship a notification, helping the company scale internal tooling 10x faster than building from scratch.

Brex

Derek Stavis

Brex