Case Study: Harmonic saves $20K and scales internal operations with Retool

Harmonic saves $20K replacing a SaaS tool with Retool

Harmonic, a B2B sales intelligence platform, faced a challenge where its data and operations teams needed custom internal tools to manage large datasets and support customer workflows. Building these tools from scratch was time-consuming and diverted critical engineering resources from core product development. They turned to the vendor Retool to find a solution.

Using Retool, Harmonic rebuilt an expensive third-party SaaS tool and built numerous custom applications, including dashboards for data management and automated workflows for ticket generation and contract validation. This resulted in over $20,000 in annual savings from replacing a single tool and a significant reduction in manual work, evidenced by a 5:1 ratio of AI-generated to human-filed tickets. Retool enabled Harmonic's lean team to operate at a much larger scale and fundamentally shifted its culture towards building efficient, in-house solutions.

Harmonic