Case Study: Zyte achieves a 38% NPS increase with Retently

Zyte Boosts NPS Through Seamless Integrations

Zyte, a leading provider of web scraping and data extraction services, struggled to get a clear picture of customer sentiment as their data was spread across Salesforce and Intercom. They needed an NPS platform with seamless integrations to these tools and Slack, along with white-label surveys to build trust with their clients.

Retently's CX platform provided the necessary multi-platform integration, allowing Zyte to sync data and receive instant feedback notifications on Slack. Retently also enabled white-label surveys and detailed segmentation. As a result, Zyte increased its NPS by 38%, kept it stable above the industry average, and improved its product development process.

Zyte

Pablo Hoffmann

Co-Founder and Director