Case Study: SpearmintLOVE achieves an NPS of 79 with Retently

SpearmintLOVE measures customer satisfaction after each purchase

SpearmintLOVE, a leading online retailer for baby and children's products, needed an NPS solution to boost customer loyalty that could integrate natively with their BigCommerce platform. They required a system with automation to efficiently engage customers, especially detractors who left low scores without feedback, as manual outreach was too time-consuming.

By implementing Retently, SpearmintLOVE automated transactional NPS surveys and leveraged workflows to automatically start conversations with unhappy customers. This solution from Retently provided granular data analysis and seamless integration, even through a platform migration to Shopify. As a result, SpearmintLOVE achieved an industry-leading NPS score of 79, significantly above the ecommerce average, and gained actionable insights to improve their services and increase customer satisfaction.

SpearmintLOVE

Alicia Kent

Director of Growth