Case Study: Scrapinghub achieves a +38 NPS and faster customer insights with Retently

Scrapinghub Boosts NPS Through Seamless Integrations

Scrapinghub, an open-source web scraping provider, needed a way to better understand customers and raise its NPS but faced fragmented customer data across Salesforce and Intercom, used Freshdesk for CSAT and Slack for internal communication, and required white‑label surveys with their own sender domain plus precise scheduling and segmentation. To solve this they deployed Retently’s NPS platform and integrations.

Retently synced Scrapinghub’s Salesforce and Intercom data, pushed survey notifications into Slack, enabled surveys from Scrapinghub’s own email domain, and let them run separate campaigns per product with automated scheduling and reminders. The result: a stable, industry‑leading NPS of +38, faster follow‑ups and less manual work, higher response rates through timed campaigns, and clearer product feedback that accelerated product improvements — all delivered via Retently’s integrations and analytics.

Scrapinghub