Case Study: Rackspace achieves the highest NPS in hosting with Retently

Rackspace achieves a Net Promoter Score of 58 with Retently

Rackspace, a managed hosting company, sought to maintain its high standard of customer experience, known as Fanatical Support, and achieve the highest Net Promoter Score in its industry. To operationalize this commitment, they partnered with the vendor Retently to implement the Net Promoter System as a core method for measuring and managing customer loyalty.

Using Retently's NPS solution, Rackspace integrated customer feedback into its DNA, motivating employees and guiding strategic decisions. This focus on listening to customers and acting on their feedback, supported by Retently, helped Rackspace achieve an incredible Net Promoter Score of 58, reflecting industry-leading customer satisfaction and loyalty.

Rackspace