Case Study: Harney & Sons Fine Teas achieves 25x ROI with Retention.com

How Harney & Sons enjoyed massive returns by recapturing site abandoners with Retention.com

Harney & Sons Fine Teas, a purveyor of high-quality fine teas, had a dialed-in marketing strategy but was still missing out on significant revenue from anonymous website visitors who were not captured by traditional email capture tools. They reached out to Retention.com to help them reclaim this lost abandonment revenue.

Retention.com implemented its Reclaim solution, which was easily integrated into the company's existing Klaviyo email flows. This solution successfully captured these previously anonymous users, resulting in welcome emails with over a 60% open rate and driving an impressive 25x return on investment for Harney & Sons.

Harney & Sons Fine Teas

Emeric Harney

Marketing Director