Case Study: Pine Park Health scales senior care communication with Retell AI

Pine Park Health boosts booking rates 55.7% with Retell AI

Pine Park Health, a primary care provider for seniors, faced a significant operational challenge as it scaled across the western United States. Their growth was bottlenecked by the high volume of time-consuming phone calls for appointment scheduling and reminders, which consumed hours of staff time each day and led to decreased documentation quality. They partnered with Retell AI to implement an intelligent voice automation solution to handle this communication burden.

Retell AI designed and implemented two specialized voice agents, named Ava and Jay, to manage outbound calls for appointment reminders and proactive scheduling. The solution featured a multi-agent setup, live transfer capabilities, and integration with electronic health records. This resulted in a 55.7% booking rate for proactive scheduling calls, saved 2.1 full-time employee equivalents worth of staff time, and increased their Net Promoter Score related to scheduling by 38 points.

Pine Park Health