Case Study: TripleTen boosts admissions efficiency with Retell AI

How Tripleten Uses Retell's Calling AI to Transform Admissions Operations

TripleTen, a tech education provider offering coding bootcamps, faced significant operational challenges as a surge in prospective student inquiries overwhelmed their admissions team. Their growth was constrained by an inability to scale human agents quickly enough, leading to hiring delays and time-sensitive response bottlenecks. To address this, they turned to vendor Retell AI and its conversational AI platform for a solution.

Retell AI implemented an AI voice call assistant named "Charlotte" to handle initial program introductions, answer questions, and schedule appointments. This solution integrated with TripleTen's HubSpot CRM and utilized a branded caller ID feature. The results were substantial, including a 20% increase in pickup and conversion rates, over 17,000 calls handled monthly, and 200 hours saved per month for the admissions team, allowing them to focus on higher-value, personalized conversations.

TripleTen

Ana Riabova

AI Growth Product Manager