Case Study: Sunshine Loans cuts abandonment rates and scales calls with Retell AI

How Sunshine Loans Scaled to 700,000+ Monthly Applications and Cut Abandonment Rates into 5% with Retell AI

Sunshine Loans, a consumer lending company, faced high call abandonment rates of 20-30% and struggled to scale its customer support operations using costly offshore call centers. To address this challenge, they partnered with Retell AI to implement its AI voice agent platform for handling inbound customer service calls.

By deploying Retell AI, Sunshine Loans automated 75-80% of its support calls, resolving inquiries about application status and payments. This solution dramatically reduced abandonment rates to just 5% while enabling the company to handle over 700,000 monthly applications. Retell AI also provided full compliance visibility and allowed for expansion into new, non-English markets without increasing headcount.

Sunshine Loans

Dominic Quirk

Chief Executive Officer