Case Study: Anker Innovations achieves human-quality global customer support with Retell AI

Anker Innovations achieves 80.4% case resolution with Retell AI

Anker Innovations, a global consumer electronics company, faced the challenge of automating high-volume customer support calls while maintaining a natural, empathetic conversation quality. Their existing chatbot and IVR solutions had failed to meet standards for first-call resolution. To address rising call volumes and multilingual complexity, they partnered with vendor Retell AI to implement its enterprise-grade AI voice platform for handling Tier-1 post-sales inquiries.

Retell AI provided a solution with human-quality AI voice agents featuring low-latency conversation, interruption handling, and emotion detection. The implementation resulted in a case resolution rate of 80.4% and a customer NPS of 63, exceeding Anker's ambitious KPIs for the pilot. With over 95% speech recognition accuracy, the Retell AI platform allowed Anker to transform its customer experience with measurable efficiency gains while maintaining human-level voice quality.

Anker Innovations