Case Study: Engelbert Strauss achieves faster email order processing with Retarus Intelligent Document Processing

Retailer Company accelerates email order processing in 6 months with Retarus

Engelbert Strauss, a leading manufacturer of workwear and protective equipment, faced the challenge of manually processing a high volume of customer orders received via email in various formats. This inefficient process hindered their goal of serving customers quickly. To achieve powerful automation, they selected Retarus and its Intelligent Document Processing (IDP) solution to capture and analyze these orders digitally.

Retarus implemented its IDP solution, which uses AI and OCR to read orders from emails and PDFs as if a person were capturing the data. The solution was integrated with the company's ERP system over a six-month period, which included a complete redesign of the order entry process. As a result, Engelbert Strauss benefits from a faster, more scalable, and highly automated process, allowing employees to focus only on orders requiring manual intervention. Following a successful start in Germany, Retarus' solution was also rolled out in Austria.

Retailer Company