Case Study: IFCO achieves efficient global fax ordering with Retarus Cloud Fax

IFCO digitizes fax operations across 50+ countries with Retarus in 6 months

IFCO, a global provider of reusable packaging solutions, faced the challenge of maintaining high-maintenance fax servers and machines for its ordering and billing processes. Many of its customers, particularly in Japan, still relied on fax communications. When IFCO internally switched to Microsoft Teams, it needed a synchronized, global cloud fax service to replace its analog hardware without hosting its own solution. They partnered with vendor Retarus for their Cloud Fax service.

Retarus implemented its Cloud Fax solution, which was seamlessly integrated via flexible APIs and fully deployed within six months. The solution provided IFCO with a highly available fax service, digitizing paper-based processes and making order workflows significantly more efficient. Employees required minimal training and could continue using their existing fax numbers. The pay-per-use model from Retarus ensured IFCO only paid for pages actually sent and received.

IFCO