Case Study: Federated Co-operative Limited achieves reliable transactional email monitoring with Retarus

Federated Co-operative Limited cuts manual email work by 200 hours with Retarus

Federated Co-operative Limited (FCL), one of Canada’s largest co-operatives, faced challenges with the reliability and visibility of its high-volume transactional email system. Sending hundreds of thousands of invoices and reports monthly from its mainframe systems, FCL experienced delivery failures without clear diagnostics, leading to complex manual resends and operational strain. To modernize this process, FCL partnered with Retarus and implemented its Enterprise Transactional Email Services.

The solution from Retarus provided real-time monitoring and control through its Trace & Recover feature, giving FCL clear insight into delivery success and failure. This allowed for selective retries without reprocessing entire batches. The results included significantly improved reliability with no reported outages, the elimination of up to 200 manual hours previously spent on resends, and a reduction in service costs to approximately one-quarter of the previous amount.

Federated Co-operative Limited (fcl)