Case Study: EagleBurgmann achieves faster order confirmations with Retarus WebConnect

EagleBurgmann boosts order confirmations to 97.85% with Retarus

EagleBurgmann, a global leader in sealing technology, faced complexity in managing its class C suppliers due to a custom-built WebEDI solution that required multiple IT providers for modifications. As part of an internal project to reduce providers, they turned to vendor Retarus to replace this system with their WebConnect for Suppliers product, aiming for a more streamlined process with less IT involvement.

Retarus implemented its WebConnect solution, which involved extending an SAP document type and providing tailored onboarding for suppliers. The results were highly successful, with EagleBurgmann achieving an order confirmation rate of 97.85%, which were also received much faster. The Retarus solution proved so stable and reliable that the customer plans to continue rolling it out to additional country organizations and suppliers.

EagleBurgmann