Case Study: BIG direkt gesund achieves more efficient fax communication with Retarus Cloud Fax

BIG direkt gesund supports 500,000 insured people with Retarus Cloud Fax

BIG direkt gesund, a German statutory health insurance company, faced challenges with its outdated on-premises fax machines, which were cumbersome and led to communication breakdowns. Seeking to reduce manual effort and optimize processes, the company turned to vendor Retarus to implement a modern cloud fax solution.

Retarus implemented its Cloud Fax service, integrating it directly into the employees' Outlook/Exchange email workflow. This allowed staff to send and receive faxes from their PCs, which streamlined processes and removed the legacy fax machines. The solution was highly stable and well-received by users. As a result of this success, BIG direkt gesund also adopted the Retarus SMS gateway for sending one-time passwords for multi-factor authentication on its customer portal.

BIG Direkt Gesund