Case Study: Beth Israel Lahey Health reduces fax errors and saves millions with Retarus Cloud Fax

Beth Israel Lahey Health cuts fax failure rates from 34% to 4% with Retarus

Beth Israel Lahey Health (BILH), a leading non-profit integrated health system, was challenged by several outdated fax systems that had a high failure rate of 34% and a significant total cost of ownership. They sought a secure, scalable, and cost-effective cloud-based solution with expertise in Epic integration, which led them to partner with vendor Retarus and implement Retarus Cloud Fax.

Retarus provided a meticulously planned solution that integrated seamlessly with Epic and BILH's own AI tools. The implementation resulted in a drastic reduction of the fax error rate from 34% down to 4%, estimated telco cost savings of over $4 million, and improved operational efficiency while processing nearly 2 million pages per month.

Beth Israel Lahey Health (bilh)