Case Study: ShoeMetro achieves 400% revenue growth and 30% lower operating overhead with RetailOps

How a company overcame operational difficulties and achieved marketplace dominance

ShoeMetro, a fast-growing online discount footwear retailer, faced operational strain from managing millions of SKUs across 40+ channels—relying on spreadsheets and disparate systems that caused data errors, slow time-to-market, and limited visibility. To scale efficiently, ShoeMetro turned to RetailOps’ hosted retail operations management platform (ERP/back-office, warehouse management and PIM) to consolidate and automate their end-to-end operations.

RetailOps deployed its solution in under 45 days, automating purchasing, receiving, warehouse put-away, product listing and photography across 15+ channels. As a result, ShoeMetro cut operating overhead by about 30% (over 30% headcount reduction), increased product listing throughput 24%, reduced returns by 20%, and achieved a 400% revenue growth over five years with a first-year ROI of $960,000 after implementing RetailOps.

ShoeMetro

David Duong

Cheif Eexecutive Officer