Case Study: U.S. Patriot Tactical achieves rapid store expansion and superior customer experience with Retail Pro International (Retail Pro–SAP solution)

US Patriot Tactical’s Strategy For Rapid Expansion That Doesn’t Compromise CX

U.S. Patriot Tactical (USP) is a veteran-owned retailer founded in 2000 that serves military and tactical customers and has grown rapidly to 68 stores across the U.S., Japan, Korea and Guam. Facing a legacy retail management system, USP needed centralized control with store‑level autonomy, streamlined compliance for differing tax and regulatory requirements, and the flexibility and visibility to support continued fast expansion.

Retail Pro International delivered an integrated solution—Retail Pro POS paired with SAP Business One powered by SAP HANA (with the Retail Pro‑SAP link developed by Eniac and implemented with partners Retail Information Systems and Vision33)—that centralized data and automated exchanges to improve inventory visibility and operations. The solution enabled U.S. Patriot Tactical to open new stores in less than two weeks, achieve more accurate replenishment and tailored inventories across 68 locations, reduce training time, and realize significant time savings and efficiency gains to support scalable, profitable growth.

U.S. Patriot Tactical

Saul Stafford

Chief Operating Officer