Case Study: Al-Haddad Telecom achieves real-time data-driven merchandising and improved customer service with Retail Pro International

Retail Pro Provides a Solid Data Foundation for Customer Service At Al-Haddad

Al-Haddad Telecom, headquartered in Jeddah, is Saudi Arabia’s largest mobile electronics retailer with more than 1,000 employees and 80+ stores. Needing a solid data foundation to manage promotions, inventory and serial-controlled electronics across stores and online, Al-Haddad turned to Retail Pro International and its Retail Pro POS and retail management software to support real-time decision-making and seamless customer service.

Retail Pro International implemented Retail Pro with Enterprise Communication Manager to sync inventory, shopper and sales-order data in real time between stores, HQ and ecommerce, and to enable replenishment and flexible promotions. The solution gives Al-Haddad timely reporting and fewer stockouts, faster fulfillment and a frictionless checkout experience—saving time, reducing lost sales, improving merchandising and increasing customer satisfaction across its 80+ locations.

Al-Haddad Telecom

Anas Mosa

Group IT Director