Case Study: Pet Station achieves streamlined operations and improved customer experience with Retail Pro International

Pet Station Streamlines Operations with Retail Pro POS to Focus on CX

Pet Station, a growing pet supply chain founded by Marshall Grattan, needed technology to tighten operations so it could deliver big‑market selection, small‑company service and competitive pricing as it scaled. To standardize inventory, pricing and customer experience across stores, Pet Station selected Retail Pro International’s Retail Pro POS.

Retail Pro International implemented Retail Pro with features like purchase orders, min/max replenishment, case/unit receiving, auto‑reorder, mobile POS and stored product details, plus ongoing training via its Retail Pro partner. The solution centralized inventory and stocking workflows, enabled curbside checkout, supported a fair loyalty integration and freed staff to focus on service—helping Pet Station grow from one store to ten locations and realize measurable operational efficiencies and improved ROI.

Pet Station

Marshall Grattan

Owner