Case Study: Ortega National Parks, LLC achieves centralized omnichannel retail and data-driven inventory management with Retail Pro International

Ortega National Parks, LLC - Customer Case Study

Ortega National Parks, LLC, a family-run operator of retail, lodging and restaurants at major U.S. parks (headquartered in Santa Fe, NM), faced a unique omnichannel challenge: unify inventory and vendor data across widely dispersed and extreme locations—from 750‑foot‑deep caves to 4,000‑foot volcano stores—so managers could make smarter ordering decisions and focus on customers. After evaluating options, they selected Retail Pro International’s Retail Pro to handle retail and inventory management and to provide the backbone for enterprise-wide data integration.

Retail Pro International implemented Retail Pro across Ortega’s properties and exposed APIs that let IT integrate retail data with hotel, restaurant, and e‑commerce systems (including Magento and automated Amazon order flows), creating a single repository and cloud reporting strategy. The result: significantly simplified omnichannel data management, automated order transfers that cut manual data‑entry time, vendor‑performance dashboards that give managers at‑a‑glance insights for faster ordering, improved customer experiences on the sales floor, and higher margins while maintaining required sourcing rules.

Ortega National Parks, LLC

Andrew Bloomfield

Director of IT