Case Study: Natural Pawz scales to 22 stores and improves inventory accuracy and customer experience with Retail Pro International

Natural Pawz Chose Retail Pro POS to Scale Stores & Focus on Customer Experience

Natural Pawz started as a natural pet food delivery service and grew into a multi-channel retailer headquartered in Texas. As the business expanded to 22 stores (with more openings planned), Natural Pawz outgrew Intuit QuickBooks Multi‑Store POS and needed enterprise features — scalability, fulfillment, automatic replenishment, stronger inventory tracking, extensibility and deeper reporting — so they selected Retail Pro International’s Retail Pro POS.

Retail Pro International, implemented with a robust Oracle database and supported by partner Big Hairy Dog, delivered site training, integrations (ship‑from‑store, Astro loyalty) and advanced reporting that enabled transfers between stores, automatic replenishment and more accurate inventory. The result: improved inventory accuracy and fill rates, better inventory turnover, increased sales performance and operational efficiency, and the ability to scale further across retail and online channels.

Natural Pawz

Biff Picone

Chief Executive Officer