Case Study: Meyer The Hatter achieves omnichannel retailing and five-generation customer loyalty with Retail Pro International

Meyer The Hatter - Customer Case Study

Meyer The Hatter, a 121-year-old, family-owned New Orleans hat retailer, needed to modernize operations and extend its celebrated in-store, personalized service to online shoppers while keeping customer histories and inventory synchronized. To achieve that, the store deployed Retail Pro International’s Retail Pro point-of-sale system with the UniteU eCommerce integration to support omnichannel selling from its single downtown location and online store.

Retail Pro International implemented a turnkey omnichannel solution—integrating Retail Pro with UniteU—to unify inventory, customer records, and workflows and enable conveniences like Buy Online, Pickup In-Store. The integration gave Meyer The Hatter complete visibility across channels, allowed staff to access customer purchase histories for personalized service, and supported an online storefront that complements the brick-and-mortar experience, helping sustain customer loyalty across generations.

Meyer The Hatter