Case Study: Lyn Evans achieves seamless omnichannel customer engagement with Retail Pro International

Lyn Evans Implements Omnichannel Customer Engagement Strategy with Retail Pro

Lyn Evans is a family-owned women’s boutique with seven stores in the Northeast that prizes personalized service but faced the challenge of retaining customers who travel and demand a seamless in-store/online experience. To modernize omnichannel operations on a tight budget, Lyn Evans turned to Retail Pro International’s Retail Pro 8 (integrated with e‑commerce partner 24Seven Commerce) to unify inventory and support selling from store‑based iPads.

Retail Pro International’s Retail Pro 8 provided real‑time inventory across all seven locations and, when integrated with 24Seven Commerce, enabled associates to complete web orders from the sales floor and avoid lost sales. The solution delivered measurable wins — staff converted personal online shopping appointments into orders (one example was a $3,000 sale) — and gave Lyn Evans a seamless omnichannel capability, faster implementation, and a clear competitive advantage.

Lyn Evans

Stan Shotkus

Owner