Case Study: London Harness achieves improved replenishment and stronger customer loyalty with Retail Pro International

London Harness Improves Replenishment & Loyalty Strategy to Compete with Online Retail

London Harness, a high-end specialty gift retailer in Wellesley, MA, was struggling to stay competitive with online marketplaces and department-store loyalty promotions. To improve replenishment and build loyalty, London Harness implemented Retail Pro POS and Retail Pro Planning from Retail Pro International, together with AppCard for loyalty and flexReceipts for digital receipts.

Using Retail Pro International’s Retail Pro POS and Planning for data-driven replenishment, plus AppCard for a cash-back rewards program and flexReceipts for offer-enhanced receipts, London Harness optimized inventory turns, modernized operations, and incentivized repeat visits. The results are measurable: 68.5% of transactions and 80% of sales are now attributed to AppCard members, 48% of non-members are enrolled at checkout, and targeted campaigns with expiring bonuses drive quick return visits — increasing customer retention and sales.

London Harness

Demian Wendrow

Co-Owner