Case Study: RIMOWA achieves omnichannel connectivity and 5‑star luxury service with Retail Pro International

How Rimowa Builds Connectivity with the Retail Pro Platform

Rimowa, the luxury luggage brand headquartered in Cologne, needed to strengthen connectivity between customer data, geolocation signals and in‑store service to deliver a consistent, VIP retail experience across channels. To achieve a unified, omnichannel view and enable richer clienteling (and future mobile POS), Rimowa selected Retail Pro International’s Retail Pro 9 platform, implemented with support from business partner Retail Information Systems.

Retail Pro International’s Retail Pro 9 became the retail management backbone that linked store and online data, supported geolocation-driven engagement, and made customer records easily accessible to sales associates for personalized service. As a result, Rimowa staff found the system intuitive for clienteling, the company strengthened its reputation for 5‑star service and gained a unified customer view that positions them to roll out mobile POS and broader IoT-enabled experiences.

Rimowa

Tom Nelson

Executive VP