Case Study: All Time Toys achieves rapid flood recovery and data protection with Retail Pro International

How Retailer All Time Toys Survived Natural Disaster with Retail Pro

All Time Toys, a specialty toy retailer in Ellicott City, Maryland, was hit by a 1-in-1,000-year flash flood that destroyed store inventory and threatened to erase critical sales, customer and vendor data. The shop had been using Retail Pro 9 from Retail Pro International, with a Retail Pro–Retail Dimensions eCommerce integration (and support from business partner Complete Data Systems) to manage roughly 60,000 SKUs and omnichannel sales.

Retail Pro International’s platform and its partners preserved All Time Toys’ database and enabled a remote backup and reinstall, while Retail Dimensions rebuilt the X-Cart website and reestablished automated syncing so product data, orders and customers flow between systems (the integration automates about 90% of product uploads). As a result, owner Jason Barnes avoided re-entering thousands of items, mitigated what would have been complete data loss despite roughly $30,000 in inventory damage, and was able to reopen the store on January 21, 2017 with online and POS operations restored.

All Time Toys

Jason Barnes

Owner