Case Study: Luigi Borrelli achieves efficient growth and streamlined customer, inventory, and reporting with Retail Pro International

Effective Growth is a Reality with Retail Pro

Luigi Borrelli, the century‑old Italian luxury menswear brand, expanded into the U.S. market with boutique stores and needed a reliable retail system to manage sales, customers and inventory across multiple locations. Retail System Administrator Randolph Udal selected Retail Pro International’s Retail Pro (v8.5) to provide the point-of-sale, customer tracking and reporting functionality required to run the boutiques and corporate headquarters efficiently.

Retail Pro International deployed Retail Pro v8.5—installed in three hours with two days of training (Udal then trained 15 employees)—and now supports operations at four locations and corporate reporting. The solution delivered measurable benefits: detailed customer segmentation by item/material/color, clear inventory visibility (goods sold/on‑hand/excess) to plan annual sales, and robust reporting for commissions, associate performance and sales‑by‑department, streamlining reviews and merchandising and prompting plans to upgrade to v9.

Luigi Borrelli