Case Study: Concrete achieves a seamless, zero‑downtime upgrade of 71 stores and centralized operations with Retail Pro International

Concrete - Customer Case Study

Concrete is a leading Egyptian fashion retailer that grew from a family business into part of ARAFA HOLDING and needed to modernize and centralize its POS and operations to support rapid expansion. To address this, Concrete engaged Retail Pro International to upgrade its systems to the Retail Pro 9 hybrid platform across its store network while minimizing disruption to daily retail operations.

Retail Pro International, working with local partners, successfully upgraded 71 Concrete stores to Retail Pro 9 with zero downtime, giving staff immediate access to improved features and centralized inventory, merchandising and forecasting workflows. The upgrade measurably streamlined operations (71 stores upgraded, no service interruption), positioned Concrete for global expansion, and set the stage for integrating Retail Pro’s business intelligence tools.

Concrete

Ehab Helmy Abo-Zeid

IT Manager