Case Study: Supplement Mart boosts margins and scales to 36 stores with Retail Express

Supplement Mart - Customer Case Study

Supplement Mart, a sports nutrition retailer with 36 stores in Australia, faced challenges with data integrity and visibility as they expanded. Their previous POS system, Vend, created uncertainty in reporting and product performance, making it difficult to manage their growing operations and integrate their eCommerce platform effectively. They needed a new solution from a vendor like Retail Express to gain control and support their growth.

Retail Express implemented its POS software, integrating it with Supplement Mart's eCommerce operations and other systems to create a centralized omnichannel solution. This provided powerful reporting and analytics, which improved inventory accuracy and profit margins. The results included year-on-year reductions in over and understocks, a significant boost to eCommerce sales, and the confidence to expand their store network.

Supplement Mart

Chris Williams

CEO & Co-Founding Director