Case Study: Superette boosts omni-channel retail performance with Retail Express

Superette - Customer Case Study

Superette, an Australasian fashion retailer, faced significant challenges as it scaled to twelve stores. Their existing cloud-based POS system was not designed for multi-store or omni-channel operations, becoming a major burden that restricted innovation and growth. They needed a scalable, cloud-based solution that could support their expanding operations, which led them to choose the Retail Express platform.

By implementing Retail Express, Superette built an agile, integrated tech stack. The solution provided a real-time source of truth for inventory and sales, enabling sophisticated omni-channel processes like click & collect and shipping from store. This integration allowed Superette to reduce inter-store stock movement costs by 30%, drive a 90% named sales rate for personalized marketing, and significantly improve the customer experience across all channels.

Superette

James Rigden

Co-Founder