Case Study: Matchbox boosts omni-channel retail operations with Retail Express

Matchbox - Customer Case Study

Matchbox, a multi-store homewares retailer with 25 locations across Australia, faced significant challenges with its on-premise point-of-sale (POS) system. As the company grew, the system's lack of support and frequent network issues hindered staff productivity and customer service, while the increasing complexity of their infrastructure led to rising costs. They needed a cloud-based solution to synchronize their operations and provide better support.

The retailer implemented the Retail Express cloud-based POS solution. This provided always-on expert support for staff, seamless omnichannel integrations, and a move away from costly server infrastructure. The results were substantial: Matchbox boosted its IT support partner's efficiency by 150%, saved $1,500 per month in costs, and empowered staff with new fulfilment options to better serve customers.

Matchbox

Peter Heath

Marketing Manager