Case Study: Napoleon Perdis achieves lean, customer-focused omni-channel retail with Retail Express & NetSuite

How an iconic cosmetics retailer is reinventing itself as a lean and agile omni-channel innovator with a cost-effective, best-in-class integrated solution from Retail Express & NetSuite

Napoleon Perdis, an iconic Australian cosmetics retailer, faced significant operational challenges due to its legacy systems. These disparate systems created data silos, prevented real-time visibility across its 32 stores, and necessitated highly manual processes that were inefficient and time-consuming. Seeking a lean and agile omni-channel solution, the company turned to vendor Retail Express and its integrated retail management platform, which connected with NetSuite ERP.

The solution implemented by Retail Express provided Napoleon Perdis with a unified, cloud-based system that automated key processes. Most notably, the automated stock replenishment feature saved an estimated 8 days of labor per month. Retail Express also delivered a single view of the customer for personalized marketing and integrated online and in-store operations, enabling a best-in-class customer experience and a more cost-effective, agile business model.

Napoleon Perdis

Henry Lee

CEO