Case Study: Johnny’s Furniture saves 450 hours a week and boosts cash flow with Retail Express

How a multi-store furniture retailer has revolutionised their customer experience and operational efficiency by switching from Vend to Retail Express

Johnny’s Furniture, a multi-store furniture retailer with 28 locations across Australia, faced significant operational challenges as it grew. Their initial POS system, Vend, was unable to handle the complexities of their business, leading to hundreds of hours of manual work, error-prone stock management, and a poor customer experience that was limiting their expansion.

By switching to Retail Express, Johnny’s Furniture automated its key processes. The platform provided real-time visibility into inventory and supply chain ETAs, which eliminated the need for constant phone calls between stores and the warehouse. This solution from Retail Express saved the company 450 labour hours per week, expedited cash flow from layby sales, and dramatically improved both margins and the customer experience, contributing to their best sales month in history.

Johnny’s Furniture

Corey Davison

National Operations Manager