Case Study: Vast Furniture & Homewares improves omnichannel inventory management with Retail Express

How a multi-store furniture & homewares retailer has equipped its employees with the right tools to deliver an outstanding omni-channel experience and optimise its inventory management processes

Vast Furniture & Homewares, a multi-store retailer with 22 locations, required a robust system to manage its complex, centralized inventory purchasing model. Their key challenge was the need for highly accurate, live stock visibility across all stores to ensure optimal purchasing decisions and manage processes like stock transfers and laybys. They implemented the Retail Express platform to address this need.

By adopting Retail Express, Vast equipped its 70 sales staff with a powerful but easy-to-learn POS system, achieving full training in under an hour. The solution provided the critical real-time inventory control they needed. Furthermore, Retail Express enabled them to bring their email marketing in-house, easily managing campaigns for over 28,000 customers. The vendor's implementation was so seamless that the switch from their old system was completed with no operational downtime.

Vast Furniture & Homewares

Chad Sawtell

Owner