Case Study: Footgear achieves real-time inventory visibility and seamless omnichannel sales with Retail Express

How a multi-store footwear retailer has equipped its employees with the right tools to deliver an outstanding customer experience and optimise its inventory management processes

Footgear, a multi-store footwear retailer, was unable to grow beyond its three stores due to clunky, server-based software. Their outdated system required nightly manual updates that were often delayed, leading to inaccurate stock numbers and poor ordering decisions. This challenge prevented further expansion and hampered their customer service.

By implementing Retail Express, Footgear gained instant, cloud-based visibility into its inventory across all stores. This allowed for real-time, accurate stock data, enabling better purchasing decisions and a new same-day courier service for inter-store transfers. The integrated eCommerce solution also ensured online stock levels were always accurate. With Retail Express, Footgear successfully scaled from three to six stores, selling more of what customers wanted and delivering a seamless experience across all channels.

Footgear

John Harrison

Owner